bk Terms and Conditions

1. General Rules and Applicability

These terms and conditions apply to all services on the bk platform, including online casino, sports betting, live casino, and other gaming activities. By opening an account or starting to use services on bk, you confirm that you have fully read, understood, and accepted these terms and conditions.

bk reserves the right to amend or update these terms and conditions at any time. For significant changes, registered members will be notified after logging in or by email. Continued use of the platform after any change will be taken as acceptance of the updated terms and conditions.

If any part of the terms and conditions stated in this document is found to be unenforceable for any reason, the remaining parts will continue to be fully effective. The Bengali version of these terms and conditions, written in Bengali, will be considered authoritative.

2. Account Registration and Verification

To open an account on bk, members must provide accurate and truthful information. Opening an account with false or misleading information is strictly prohibited, and such accounts may be cancelled.

Information Required at Registration

• Full Name: Correct name as per your national identity card.
• Date of Birth: Accurate date of birth, which will be used to verify age eligibility.
• Mobile Number: An active Bangladeshi mobile number, required for OTP verification.
• Email Address: A working email address that will be used for account communications.
• Password: Choose a strong password and do not share it with anyone.

Only one account is permitted per person. Opening multiple accounts is prohibited, and if found, all accounts and associated balances may be confiscated. Separate individuals within the same household may use separate accounts, but the payment method must be different for each.

Identity Verification (KYC)

Identity verification documents may be requested when a withdrawal exceeds a certain amount or when bk deems it necessary. A clear photo of your national identity card or passport must be submitted. Withdrawals may be held until verification is complete.

3. Age Limit and Eligibility Requirements

All bk services are available only to individuals aged 21 or above. 21+ Registration or use of services by anyone below the age limit is strictly prohibited. Providing false information about age will result in account closure and all deposited funds and bonuses will be forfeited.

Geographic Eligibility

bk primarily provides services to users residing in Bangladesh. Access to services may be restricted from certain countries or regions. Members are solely responsible for complying with local laws in whatever region they are in.

Technical Requirements

An active internet connection and a compatible device are required to use the services. bk provides apps for both Android and iOS platforms, available through official channels.

4. Deposits, Withdrawals and Payment Methods

The accepted payment methods for depositing and withdrawing funds on bk are: bKash, Nagad, Rocket, and Upay. All transactions are secured through SSL encryption.

Deposit Terms

• Minimum Deposit: ৳100 minimum via any method.
• Deposited funds must be sent only from the member's own payment account.
• Funds sent from third-party accounts will be returned and the account will be investigated.
• If the deposit amount is incorrect or the reference number does not match, there may be a delay in processing.

Withdrawal Terms

• Minimum Withdrawal: ৳800.
• Processing Time: Generally completed within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if verification has not been completed.
• The withdrawal process will not begin if the wagering requirements of an active bonus have not been met.

All withdrawal requests are reviewed by bk. Additional verification may be required for unusual or suspicious transactions. The Rocket mobile banking service is operated through Dutch-Bangla Bank.

5. Bonus and Promotion Terms

All bk bonuses and promotions apply under specific conditions. It is each member's responsibility to read the relevant terms and conditions before claiming a bonus.

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: depositing ৳1,000 adds ৳1,000 in bonus, bringing the total balance to ৳2,000; before withdrawing, ৳1,000 × 20 = ৳20,000 must be wagered.

Weekly and Special Promotions

• bk Weekly Deposit Reward: 50% bonus up to ৳5,000 on one qualifying deposit per week, wagering 20x.
• bk Weekend Reload Offer: 30% bonus up to ৳3,000 on deposits made on the last two days of the week, wagering 15x.
• bk Cricket Special Offer: 40% bonus up to ৳4,000 on deposits for cricket betting, wagering 18x.
• bk Birthday Special Gift: Up to ৳1,000 reward on your registered birthday each year, wagering 10x.
• bk Refer a Friend Campaign: Up to ৳2,000 reward for each successful referral, wagering 12x.

General Bonus Terms

A bonus is not cash; it is credit usable for betting. Bonus balance cannot be withdrawn before the wagering requirements are met. Multiple bonuses cannot be active at the same time. bk reserves the right to cancel a bonus in cases of bonus abuse or breach of terms.

6. Game Rules and Technical Matters

All games on the bk platform operate using fair and verifiable Random Number Generator (RNG) technology. Live casino games are operated through world-class providers including Evolution, Pragmatic Play Live, and Ezugi.

Technical Errors

If a game is interrupted due to loss of internet connection, server error, or any other technical issue, bk will attempt to restore the game state where possible. However, bk cannot be held responsible in such situations. If a bet has already been deducted and the game was not completed, it will be resolved after subsequent verification.

Betting Limits

Minimum and maximum bet limits are set for each game and betting market, and will be displayed on screen when the game loads. bk reserves the right to change any betting limit.

7. Prohibited Activities

The following activities are strictly prohibited on the bk platform. If any such activity is detected, the relevant account will be suspended immediately.

• Using the platform for money laundering or any illegal financial activity.
• Attempting to influence game outcomes using bots, automated software, or any other technical method.
• Opening or operating multiple accounts to gain bonus benefits.
• Using another member's account information without their permission.
• Attempting to breach or exploit vulnerabilities in the platform's security systems.
• Misconduct or threats directed at bk staff.
• Conducting fraudulent activities against other members.

Any winnings obtained through prohibited activities will be considered void and the associated balance will be forfeited.

8. Account Suspension and Closure

bk reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Breach of any part of these terms and conditions.
• Providing false information regarding identity or age.
• Suspicious transactions or unusual betting patterns.
• Account closure at the member's own request.
• Self-exclusion request under the responsible gaming guidelines.

Voluntary Account Closure

If a member wishes to voluntarily close their account, please contact us via 24/7 live chat or email. All withdrawable balances will be settled before the account is closed.

9. Privacy and Personal Data Protection

bk takes the protection of members' personal data very seriously. To learn more about how your information is collected, used, and kept secure, please read our Privacy Policy.

• Members' personal data is not sold to any third party.
• Limited data may be shared with technology partners as needed to operate the service.
• All data is transmitted through SSL encryption.
• Members may contact the support team at any time to view or correct their stored information.

10. Responsible Gaming Policy

bk believes that gaming is entertainment — not a source of income. We encourage all members to set their own limits and play responsibly. Reading our Responsible Gaming Guidelines will give you details on deposit limits, time limits, and the self-exclusion process.

Support Tools

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Play Time Limits: Set a daily limit on how long you stay active.
• Take a Break: Put your account on a temporary pause for a set period.
• Self-Exclusion: Apply to close your account for a long period or permanently.

If you are concerned about gambling addiction, please seek professional help. 21+ — This platform is for adults only.

11. Complaints and Dispute Resolution

If you have a dispute or complaint, please contact the bk support team first. bk provides support in Bengali and English 24 hours a day, 7 days a week via live chat and email. Our Frequently Asked Questions (FAQ) section may also be helpful for common queries.

Complaint Process

• When submitting a complaint, please include your account ID, the date of the incident, and a description of what happened.
• Complaints submitted via live chat are generally reviewed on a priority basis.
• For complex disputes, bk may take additional time to conduct an investigation.
• During an investigation, the relevant account or transaction may be temporarily suspended.

The final decision of bk is binding on all parties. If a member is not satisfied with bk's decision, it is advisable to attempt to resolve the matter through direct communication before pursuing any legal action.

12. Service Changes and Limitation of Liability

bk reserves the right to modify, suspend, or discontinue any part of the service at any time, with or without notice. Temporary service interruptions may occur due to maintenance, technical upgrades, or external factors.

Limitation of Liability

bk is not liable for losses caused by the following:

• A game not being completed due to loss of internet connection or power outage.
• Issues caused by the member's own device or software malfunction.
• Delays or errors from a third-party payment provider.
• Unexpected circumstances beyond our control (force majeure).

Applicable Law

The interpretation and application of these terms and conditions will follow applicable law. bk's decision shall be considered final on any legal matter, unless a competent court rules otherwise.

To learn more about bk, visit our About Us page, which contains information about the platform's services and goals.