bk's Privacy Policy

1 Introduction and Scope

bk (https://bk-vip.cam) holds the privacy of its users in the highest regard. This privacy policy explains what information is collected when you use the bk platform, how that information is used, and what rights you have.

This policy applies to the bk website, mobile application, and all related services. The site is primarily built for users in Bangladesh, and we operate in accordance with the established digital transaction and data protection practices in Bangladesh.

This platform may not be used by anyone under the age of 21. 21+ We verify compliance with the age requirement during the registration process, and any information collected for this purpose is used solely for age verification.

2 Information We Collect

2.1 Registration and Identity Information

When you open an account with bk, the following information is collected from you:

• Full name — to verify account identity
• Date of birth — to verify compliance with the 21+ age requirement
• Mobile number — for OTP verification and communication
• Email address — to send account-related messages
• Password — stored as a secure hash, never in plain text

2.2 Financial and Transaction Information

Transaction details through bKash, Nagad, Rocket, or Upay are recorded to complete deposit and withdrawal processes. This includes the mobile wallet number, transaction amount, and timestamp. However, bk does not collect or store your mobile banking PIN or password under any circumstances.

2.3 Automatically Collected Data

Some technical information is automatically collected while you use the site:

• IP address — for geographic location verification and security
• Browser and device information — to improve service quality
• Cookies and session data — to maintain login state and improve user experience
• Gaming activity logs — to ensure bonuses and promotional offers are applied correctly

2.4 Support-Related Information

When you contact our support team via live chat or email, a record of that conversation is kept. This helps resolve future issues and maintain service quality.

3 Purpose of Data Use

bk uses collected information only for specific, legitimate purposes. Those purposes are set out in detail below:

3.1 Service Operations

Your information is needed to manage your account, process transactions, distribute bonuses, and keep VIP benefits active. Relevant transaction details are verified to complete deposit or withdrawal processes through bKash or Nagad.

3.2 Security and Fraud Prevention

User activity is monitored to prevent unauthorized access to accounts, the operation of multiple accounts, or misuse of bonuses. If suspicious activity is detected, an account may be temporarily suspended and the user asked to verify their identity.

3.3 Personalized Experience

By analyzing your gaming history and preferences, we show you games and offers that are relevant to you. This personalization never puts undue pressure on you — we follow a responsible gaming policy.

3.4 Legal Compliance

Information necessary to meet various legal obligations is retained, including age verification and keeping transaction records.

3.5 Communication and Support

Your contact information is used to send important account-related notifications, security alerts, and promotional information (where you have given consent).

4 Data Sharing and Third Parties

bk never sells your personal information to third parties for commercial purposes. However, limited information may be shared in certain circumstances:

4.1 Payment Processors

Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is sent to the relevant payment gateways. These organizations process the information according to their own privacy policies.

4.2 Technology and Game Providers

Game studios including Pragmatic Play, Evolution, PG Soft, and JILI may receive certain session data to operate their games. This information is used solely to ensure uninterrupted game service.

4.3 Disclosure for Legal Purposes

Information may be provided in response to a court order or a lawful request from a legal authority. In such cases, we make every effort to notify the user where possible.

4.4 Business Restructuring

In the event of a merger or business transfer, user information may be transferred, but the new party will be required to comply with this privacy policy.

5 Cookies and Tracking Technology

Cookies are used on the bk website. Cookies are small text files stored in your browser. Different types of cookies serve different purposes:

• Essential cookies: For maintaining login state and saving language preferences — without these the site does not function properly.
• Performance cookies: To analyze how long users spend on each page and improve site performance.
• Functional cookies: To remember your preferred game categories and betting settings.

You can disable cookies from your browser settings, but this may limit some features of the site.

6 Data Security Measures

bk has put in place multiple technical and organizational measures to keep your information secure:

• SSL encryption: All communication on the site is encrypted via SSL technology, so your data cannot be read by third parties while in transit.
• Password hashing: Your password is never stored directly — only a secure hash value is stored.
• Access controls: Only staff who need to do so have access to user information, and all access is logged.
• Regular security testing: Regular security audits are conducted on the platform.
• Two-step verification: OTP-based verification is mandatory for registration and important account changes.

However, no digital system can guarantee 100% security. Users should also use strong passwords and not share account details with others.

7 Data Retention Period

bk retains your information for as long as necessary. Generally:

• Active account data: Retained for as long as the account remains open.
• Closed account data: Retained for a set period in accordance with legal and financial record-keeping obligations.
• Transaction records: Retained for an extended period in case they are needed to resolve financial disputes.
• Support conversations: Retained for a set period for quality assurance and reference purposes.

Once the retention period ends, data is securely deleted or anonymized so it can no longer be linked to any individual.

8 User Rights

Every user of our platform has certain fundamental rights over their own information:

8.1 Right to Know

You can find out at any time what information bk holds about you. Contact our support team via live chat or email to do so.

8.2 Right to Correction

If any information we hold about you is incorrect, you can request that it be corrected. Some information can be changed directly in the profile section of your account.

8.3 Right to Request Deletion

After closing your account, you can request that any remaining information be deleted, except where we are required to retain it by law.

8.4 Right to Opt Out of Marketing

If you no longer wish to receive promotional emails or notifications, you can opt out at any time. This can be done through account settings or via the support team.

9 Protection of Minors

bk's services are strictly for those aged 21 and above. 21+ We verify date of birth during the registration process, and if evidence of underage use is found on any account, it is permanently closed immediately.

For more information on protecting minors from gambling, read our responsible gaming guidelines, which also include advice for parents.

10 Policy Changes

bk reserves the right to update this privacy policy as needed. If any significant changes are made, you will be notified at your registered email address and a new effective date will be published on the site.

Continuing to use the site after any changes will be taken as your agreement to the updated policy. We therefore recommend visiting this page regularly.

This privacy policy works alongside our Terms and Conditions and both documents should be read together.

11 Contact Us

If you have any questions or complaints about this privacy policy, please contact our support team. We are available in both Bengali and English, seven days a week, around the clock.