Responsible Gaming Commitment
Entertainment at bk should be fun — not stressful or harmful. On this page, learn how to set your own limits, recognise signs of risk, and get support when you need it.
Gaming Is for Entertainment
Online betting and casino games are a form of leisure entertainment for many people. bk is committed to keeping this entertainment enjoyable and controlled. We believe that playing responsibly makes every match of the season or slot session much more enjoyable.
The reality, however, is that for some people, gaming habits can at some point go out of control. This is not a sign of weakness — it is a recognised issue that has a solution. You can read more about bk's responsible gaming policy on our Terms and Conditions page.
On this page we present the tools, signals, and paths you can use to keep yourself and your loved ones safe. Everything from age limits to self-exclusion is explained in plain language.
bk's position is clear: Anyone under the age of 21 may not open an account or place bets on our platform. The age verification process is strictly followed. This is not a formality — protecting minors is a core part of our responsibility.
21+ Age Limit
The mental and financial development of those under 21 is not yet complete. The maturity needed to make betting decisions is not present at this age. bk therefore strictly enforces the 21+ policy and verifies age at the time of registration.
If a young or teenage member of your family shows interest in online gaming or betting, have an open conversation with them. Awareness within the family is the most effective protection.
Tools for Self-Control
bk lets you set your own limits on how much you play
Set Deposit Limits
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be increased before the specified time has passed.
Deposit LimitSession Time Limit
Set a time limit in advance for how long you will play in one session. When the time is up, you will automatically receive a warning and the session will end.
Session TimerTemporary Break
If you want to give yourself some time away, you can take a temporary break from your account for anywhere between 24 hours and 30 days. Logging in will not be possible during this time.
Cooling-Off PeriodSelf-Exclusion
If you want to stay away for the long term, choose self-exclusion. Your account can be deactivated for a period ranging from 6 months to permanent. This is the strongest protection measure available.
Self-ExclusionReview Gaming History
You can view your complete history of deposits, withdrawals, and bets at any time. Analyse your own habits and make decisions as needed.
Account HistoryRequest Direct Support
If you are unsure how to activate any tool, ask bk's 24/7 Live Chat in Bengali. Our team will help you with the right settings.
Live SupportWarning Signs of a Problem
Most people do not suddenly realise they have a gaming problem — it builds up gradually. If you or someone close to you shows the signs below, it is time to seek help. You will find answers to more responsible gaming questions on our FAQ page.
- Repeatedly playing to try to win back lost money (chasing losses)
- Depositing money beyond your budget or borrowing to play
- Hiding the amount you play from family or friends
- Feeling restless, angry, or depressed when not playing
- Focusing on gaming while neglecting work, family, or health
- Trying but failing to cut down on the time or amount you play
- Constantly thinking about gaming
If you notice these signs in yourself, do not blame yourself. Honestly acknowledging the situation is the first step toward change.
Where to Get Help
Get the right support rather than facing it alone
bk Live Chat Support
bk's 24/7 Live Chat is available in Bengali and English. Contact us at any time for help with self-exclusion or setting account limits.
Email Support
You can also contact the bk support team by email alongside Live Chat. If you need privacy, email is more suitable. Support email: [email protected]
Family and Loved Ones
Let a family member or trusted friend know about your situation. Support from the people around you often proves more effective than professional help.
Professional Counselling
A trained mental health professional or addiction counsellor can help you work through the problem effectively. Mental health services in Bangladesh are now much more accessible — contact a hospital or government mental health centre.
Community Support Groups
Talk to people who have overcome gaming addiction. Joining a support group of people who share their experiences can ease feelings of isolation and provide motivation.
Read our Privacy Policy page to learn how your personal information is stored and kept private. Any request for support is handled with complete confidentiality.
Healthy Habits for Safe Gaming
The best way to play responsibly is to set some rules for yourself in advance — when your head is clear and emotions are less involved. A few simple habits will keep your experience much more controlled:
- Decide in advance how much money you will spend on gaming per month or week, and do not go beyond that limit
- Decide in advance how long you will play in a day — and keep track by the clock
- Avoid betting when you are drinking or tired
- Do not place more bets to try to recover losses — this is the most dangerous habit
- Do not treat betting as a source of income — it is entertainment, not an investment
- Take regular breaks and spend time on other activities outside gaming
Remember, every bet is an independent event — previous results do not affect the next one. No one can guarantee profits from a casino or betting over the long term.
Frequently Asked Questions
Common questions about responsible gaming